If you've found yourself receiving an error code labeled E162A9A8, this is usually caused by sync data becoming corrupted, whether due to saving/syncing processes being canceled or interrupted. Occasionally this can also result in seeing a black screen while walking around The City or in the Seasonal Park.
The data can be recovered by completely uninstalling and reinstalling the game. If you need any guidance on how uninstall a game, check out our How To Uninstall A Game From Your Console/PC guide.
If the error is still occurring after the reinstallation, please continue with these steps to manually download your sync data:
- Loading the game.
- From the Main Menu, select the Play Now option.
- Don’t head into a game.
- Allow the game to sit idly on that menu.
Depending on your internet connection & the size of the update, the amount of time for the latest data to download can vary. When done, you’ll get a notification on the bottom left of your screen. This will prompt you to return to the Main Menu.
Afterward, the game should be fully updated, and you should be good to go!