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  3. Troubleshooting

NBA 2K HQ: General Troubleshooting

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UPDATED:

Below we have some basic troubleshooting to try for our NBA 2K HQ companion app. Be sure to follow the guide completely to see any of these steps can resolve your issue!

Minimum requirements for the app:

  • For Android: 11.0 / Minimum API level 30
  • For Apple: iOS 18

More information about app specifications can be found on their respective store pages for Android and iPhone.

Force Close the App

For Android:

  1. Swipe up from the bottom of the screen to open the app list.
  2. Swipe up on the NBA 2K HQ to close it.

For iPhone:

  1. Swipe up from the bottom of the screen and pause in the middle of the screen.
  2. Swipe up on NBA 2K HQ's preview to close it.

Check for Updates

You'll want to ensure you're on the latest version of the app.

For Android:

  1. Open the Google Play Store and tap your profile on the top right.
  2. Select Manage apps & device, then tap See details under Updates available.
  3. Tap update next to NBA 2K HQ.

For iPhone:

  1. Open the App Store and tap your profile icon in the top right.
  2. Select App Updates and pull down on the screen to refresh the pending list.
  3. Tap update next to NBA 2K HQ.

Restart Your Phone

For Android:

  1. To turn it off: Press and hold the side key, then select Power Off then Power Off again to confirm.
  2. To turn it back on: Press and hold the side button.

For iPhone:

  1. To turn it off: Simultaneously press and hold the side button and either volume button until the sliders appear, then drag the Power Off slider.
  2. To turn it back on: Press and hold the side button until the Apple logo appears.

Reinstall the App

For Android:

  • To uninstall the app:
    1. Open the Google Play Store app and tap the Profile icon in the top right.
    2. Tap Manage apps & devices, then Manage.
    3. Select NBA 2K HQ and tap Uninstall.
  • To reinstall the app:
    1. Head to the Google Play Store and search NBA 2K HQ.
    2. Redownload the app to your android.

For iPhone:

  • To uninstall the app:
    1. Touch and hold NBA 2K HQ on the Home Screen.
    2. Tap Remove App, then tap Delete App.
  • To reinstall the app:
    1. Head to the App Store and search NBA 2K HQ.
    2. Redownload the app to your iPhone.

If you issue still isn't resolved, then please submit a support ticket and one of our agents will assist you. Be sure to include the following information:

  1. Your device name:
  2. Screenshot of your SETTINGS menu:
  3. Description of the issue along with screenshots/videos of the issue occurring:

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